Scottish and Southern Energy Power Distribution (SSEPD) appointed Social Market Research (SMR) to conduct a SSEPDcustomer and stakeholder engagement programme to support and inform its RIO-ED1 Business Plan for the period 1 April 2015 to 31 March 2023. A total of 117 customers and stakeholders took part in focus groups and depth one-to-one interviews with those taking part reflective of all SSEPD’s customer and stakeholder segments. The engagement programme was conducted in November and December 2012.

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