Quality of connections survey with the outputs supporting SSEN’s Ofgem obligations.

Large-scale population surveys on perceived performance of the NI Executive in responding to the Covid-19 pandemic.

Resident satisfaction survey conducted by telephone (n=1500).

Client satisfaction research to build a profile of Citizens Advice Bureaux (CAB) client experiences of advice provision during the COVID-19 pandemic and to consider how this picture can inform advice provision in the future.  The research was based on a quantitative survey of 1000 clients and depth interviews and case studies with 30 clients.

Research to better understand Citizens Advice Bureau client experiences of Universal Credit during the COVID-19 pandemic.  The research was based on a quantitative survey of 600 clients and depth interviews and case studies with 20 clients.

Customer perception research based on surveys  and depth interviews with customers and stakeholders (GPs, Royal Colleges, Hospital Trusts, GMC, Department of Health etc.).  This study was an integral part of NHS Resolution’s stakeholder engagement strategy and involved an online survey of approximately 4000 customers plus qualitative research with key stakeholders.

Annual surveys of 2000 domestic customers to better understand their needs.  Surveys in North of Scotland and Southeast England (face-to-face, CAPI).

Annual customer telephone surveys to ensure the service provided meets the needs of customers and stakeholders.