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SMR has extensive experience in carrying out research for utility companies and regulators.

Some examples of projects undertaken in the utility sector include

  • Consumer Focus

    Research with Scottish SMEs to elicit views and experience in relation to the deregulation of the Scottish commercial water market.

  • Northern Ireland Water

    Surveys, focus groups and depth interviews regarding the use of sewage sludge as a fertiliser on Northern Ireland farmland.

  • Scottish and Southern Electricity Networks

    An evaluation of subcontractor safety practices on site using a combination of methodologies including workshops, focus groups and face to face depth interviews.

  • Scottish and Southern Electricity Networks

    Consultation with stakeholders on SSEN transition to Distribution Systems Operator.

  • Scottish and Southern Electricity Networks

    An evaluation on new technology and the benefits of using modular substations. This involved a combination of methodologies including an online survey, face to face depth interviews and a largescale workshop event.

  • Scottish and Southern Electricity Networks

    Annual surveys of 2000 domestic consumers to better understand their needs.  Survey in North of Scotland and Southeast England (face-to-face, CAPI).

  • Scottish and Southern Electricity Networks

    Annual customer telephone surveys to ensure the Priority Service Register (PSR) meets the needs of customers and stakeholders.

  • Scottish and Southern Electricity Networks

    Evaluation of rebranding of SSE companies to Scottish and Southern Electricity Networks

  • Scottish and Southern Electricity Networks

    Stakeholder surveys at National Grid Seminars

  • Utility Regulator

    Large-scale consumer telephone survey (n=1200) on energy transition issues

  • Utility Regulator

    Domestic customer survey

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