SMR has extensive experience in carrying out research for utility companies and regulators.
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Consumer Focus
Research with Scottish SMEs to elicit views and experience in relation to the deregulation of the Scottish commercial water market.
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Northern Ireland Water
Surveys, focus groups and depth interviews regarding the use of sewage sludge as a fertiliser on Northern Ireland farmland.
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Scottish and Southern Electricity Networks
An evaluation of subcontractor safety practices on site using a combination of methodologies including workshops, focus groups and face to face depth interviews.
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Scottish and Southern Electricity Networks
Consultation with stakeholders on SSEN transition to Distribution Systems Operator.
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Scottish and Southern Electricity Networks
An evaluation on new technology and the benefits of using modular substations. This involved a combination of methodologies including an online survey, face to face depth interviews and a largescale workshop event.
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Scottish and Southern Electricity Networks
Annual surveys of 2000 domestic consumers to better understand their needs. Survey in North of Scotland and Southeast England (face-to-face, CAPI).
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Scottish and Southern Electricity Networks
Annual customer telephone surveys to ensure the Priority Service Register (PSR) meets the needs of customers and stakeholders.
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Scottish and Southern Electricity Networks
Evaluation of rebranding of SSE companies to Scottish and Southern Electricity Networks
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Scottish and Southern Electricity Networks
Stakeholder surveys at National Grid Seminars
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Utility Regulator
Large-scale consumer telephone survey (n=1200) on energy transition issues
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Utility Regulator
Domestic customer survey