3 Wellington Park, Belfast, BT9 6DJ, NI 
info@socialmarketresearch.co.uk 
028 9092 3362 
Like our clients, consumer issues lie at the heart of much of what we do.
Consumer rights are protected by a range of legislation and are monitored and regulated by a number of different bodies. SMR has deployed research to help clients assess levels of service and value for money for consumers. SMR has also undertaken consumer research on a wide range of societal issues such as the impact of poverty, COVID-19, and climate change.
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Citizens Advice Scotland
Research into the accessibility of post offices, broadband and mobile phone services for older people and disabled people.
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Consumer Council for Northern Ireland
Consumer attitudes to Brexit an involving a survey of 1000 NI consumers aged 16+.
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Consumer Council for Northern Ireland
Population panel surveys on issues relating to: car sharing; the future of transport; and, concessionary fares.
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Consumer Council for Northern Ireland
Surveys on issues relating to digitalisation and energy efficiency.
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Consumer Council for Northern Ireland
Survey of NI energy consumers to measure the prevalence of fuel poverty in NI.
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Consumer Council for Northern Ireland
Survey and focus groups with consumers using Pre-Payment Meters.
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Consumer Council for Northern Ireland
Focus groups / consumer journeys in relation to parcel services to EU countries from NI.
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Consumer Council for Northern Ireland
Consumer journey testing of online parcel services
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Scottish and Southern Electricity Networks
Annual surveys of domestic consumers to better understand their needs. Survey in North of Scotland and Southeast England (face-to-face, CAPI).
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Scottish Hydro Electric Transmission
Annual customer telephone surveys to ensure services provided meet the needs of customers and stakeholders.
